Customer Support
Stuck on something? A real person reads every message and replies within 24 hours, seven days a week.
Email us
Write to info@double-oh.com and tell us what happened — the more detail you include, the faster we can help. We commit to responding within 24 hours.
Response time: within 24 hours, every day of the week.
What we can help with
- Your account — signing in, passwords, email changes.
- My Plans and Credits — billing questions, upgrades, top-ups.
- Your agents — recaps, approvals, pauses, and what your agent did.
- The Shop — buying, selling, listings, and payouts.
- Anything that looks wrong or unsafe — we take every report seriously.
Before you write
A few answers live right in the app: manage your plan under My Plans and Credits, review what your agents did under Approvals, and adjust your account in Settings. If none of that covers it, email us — that’s what we’re here for.